Career Opportunity:

We are currently recruiting an IT Officer with rotating shifts 9am - 6pm; 4h30pm - 1am for our Bulgarian office, in Sofia. The successful candidate will demonstrate an eagerness to learn and have a flexible approach to their work. 

Within a team, you will have the following responsibilities:

• Provide technical support to all Centralis Group branches (onsite and remote)
• Configure hardware and software
• IT Administration (creation / maintain of user accounts, password resets, drive mappings, GPO…)
• Provide basic training to the employees on most common applications
• Provided first and second level support (depending on the applications) and escalate to the appropriate Partners
• Act as a liaison between the Centralis IT Group and partners (Resellers, Integrators, Telecommunications, Telephony and Equipment Vendors)
• Maintain the Centralis IT assets and the ITSM tool
• Ensure the effectiveness and efficiency of Incident Management Process
• Perform other job-related duties as assigned
• International travel can be required few times per year

Your skills:

• Studies in the IT area or equivalent
• Minimun 2 years of experience in relevant field
• Strong knowledge of Microsoft Operating Systems and automation
• Experience with Microsoft Active Directory/Azure AD, Exchange Online and on-premises, MS Teams, OneDrive, Office 365, Intune / Endpoint Manager, Office Tools
• Able to work independently and efficiently to meet deadlines
• Able to assist via e-mail, phone and other electronic communications channels
• Good communication and organisational skills
• Good knowledge of English
• Experience in helpdesk, operating or support functions
• Strong analytical skills with demonstrated problem solving ability
• Knowledge of ITIL best practices & ability to follow a defined process and procedure
• Knowledge of Helpdesk tools & monitoring platform
• Any Microsoft certification is considered an asset

What we offer:

At Centralis, we work in a dynamic, human-size, multi-cultural environment. We attach great importance to the personal fulfilment and professional development of our employees. We offer you an interesting and rewarding job, an attractive salary package and a number of benefits, including training support and flexibility. 

Should you be interested, please send your application letter, together with your curriculum vitae, in English, by clicking on the "apply here" button below.