Our commitment to high standards of service excellence and transparent complaint handling.
At Centralis Group, we are committed to maintaining the highest standards of service excellence and client satisfaction. We believe in transparency and fostering an environment where clients feel confident raising concerns. Each complaint is handled efficiently, fairly and transparently, with full regulatory compliance.
Our policy commits to resolving complaints within one month, maintaining clear communication throughout, and protecting client interests across all jurisdictions.
To submit a complaint, please contact your Client Service Manager with your details, account reference, a description of your concern and any supporting documentation. You will receive an acknowledgement within 10 working days and a final response within one month. If you remain dissatisfied, you have the right to refer your complaint to the local financial regulator.